- Candidate must possess at least Bachelor's Degree in Marketing or equivalent.
- At least 3 Year(s) of working experience in the related field is required for this position.
- Required Skill(s): Promoting our products and services during events Coordinating the design of promotional material and distributing in online and offline channels Advertising our company and products/services on various media Craft and send regular newsletters with company updates Track ROI for marketing campaigns Monitor corporate website and social media pages and address clients’ queries
- Preferably Manager/Assistant Manager specialized in Digital Marketing or equivalent.
1. Develop customer service team SOP
2. Act as major contact point with customers support functions to ensure smooth account operations
3. Liaise with internal departements and provide instructions to concerned parties on a account maintenance tasks
4. Prepare monthly performance reports for management
5. Defining policies to manage performance of the related teams with the aim to maximise customer experience.
6. Introducing improvements through customers' feedback in order to drive the profitability of the company.
To seize the opportunitty you should have
a. Minimum working experience of 3 years running a customer service team.
b. Good leadership skill, be a team player and is able to work under pressure with minimal supervision.
c. University graduate major.
d. Complete fluency in both English and Indonesian, spoken and written.
e. Industry background: call centre experience, customer operations within fin-tech company.
1. Lulusan S1 dengan IPK min 2,75
2. Berpengalaman dibidang IT Developer min 3 tahun
4. Menguasai Database (Postgre)